Government and UK CAA Launches Largest Repatriation in Peacetime History after the collapse of Thomas Cook
Following the collapse of Thomas Cook and the cancellation of all its flights, Transport Secretary Grant Shapps has announced that the government and UK Civil Aviation Authority (CAA) has hired dozens of charter planes to fly customers home free of charge.
The flights will start operating from today (23 September 2019).
not go to the airport without checking the website for information about their return journey.
The UK CAA is also contacting hotels accommodating Thomas Cook customers, who have booked as part of a package, to tell them that the cost of their accommodation will also be covered by the government, through the Air Travel Trust Fund/ATOL cover.
The dedicated website will provide all the information customers need to access these flights. A small number of passengers may need to book their own flight home and reclaim the costs.
However, given the extent of the disruption, the government is stepping in to assist impacted passengers and get people home.
Hundreds of staff from many government departments and agencies, including the UK CAA, the Department for Transport (DfT),
Customers who haven’t already left the UK, should not go to the airport, as there will be no further outbound flights operated by Thomas Cook. The dedicated website will let customers know how to get their money back.
The Transport Secretary, Grant Shapps, said: “Thomas Cook’s collapse is very sad news for staff and holidaymakers. The government and UK CAA is working round the clock to help people. Our contingency planning has helped acquire planes from across the world – some from as far away as Malaysia – and we have put hundreds of people in call centers and at airports.
“But the task is enormous, the biggest peacetime repatriation in UK history.
Please try to be understanding with the staff who are trying to assist in what is likely to be a very difficult time for them as well.”
Including a dedicated government webpage and helpline to advise on rights and protections and the Jobcentre Plus Rapid Response Service.
The Insolvency Service is taking steps to prepare for payment of statutory redundancy to employees (except in Northern Ireland where different rules apply).
The government also intends to convene a cross-government taskforce to support employees, alongside local stakeholders. The task force will consider existing support schemes and will also monitor the impact on local businesses.
The Business Secretary will write to the Insolvency Service to ask them to prioritize and fast-track their investigation into the circumstances surrounding Thomas Cook going into liquidation. The investigation will also consider the conduct of the directors.
Business Secretary Andrea Leadsom said: “This will be a hugely worrying time for employees of Thomas Cook, as well as their customers. The government will do all it can to support them.
I will be setting up a cross-government taskforce to monitor local impacts, will write to insurance companies to ask them to process claims quickly, and stand ready to provide assistance and advice.
“I will also be writing to the Insolvency Service to ask them to prioritize and fast-track their investigation into the circumstances surrounding Thomas Cook going into liquidation.”